We build automation for teams where handoffs create revenue impact and where smooth operations matter to customers.
BCT.tech is the workflow automation and integration practice of Business Computer Technicians, a regional IT services provider with offices in Seattle and Charlotte.
We focus specifically on reducing operational friction for service businesses—teams where response time, follow-up quality, clean records, and reliable handoffs directly affect revenue and customer trust.
We start with one high-friction workflow instead of a multi-year transformation plan. We connect the tools you already use instead of forcing a platform replacement. And we keep approvals, exceptions, and activity history visible so adoption doesn't depend on blind trust.
The result is automation that feels like part of your business, not an extra layer people have to work around.
Intake and triage workflows: Turn inbound forms, email, documents, and phone notes into clean records with routing, CRM updates, and follow-up visibility.
Tool handoffs: Connect CRM, documents, chat, email, and finance systems so updates flow automatically instead of living in individual inboxes.
Approval and review processes: Add review steps, audit trails, and exception handling so sensitive work gets human judgment before it moves forward.
Law firms improving intake and conflict prep. Property management teams reducing maintenance request drag. Construction and AEC firms turning meeting notes into action items. Finance teams automating invoice follow-up. IT service teams coordinating security and incident response. Professional services firms handling recurring proposals and onboarding.
Start with a free workflow review. Send one stalled process that's costing your team time or margin. We'll help you decide whether automation, integration, process cleanup, or a mix is the best path.